LLND Kit-AUMGCA001 Provide customer service FSK Core units FNSCUS403 Deliver a

Core units FNSCUS403 Deliver a professional service to customers FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units BSBOPS404 Implement customer service strategies FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD513 Promote client understanding of the role and effective use of consumer credit FNSBNK411 Coordinate small business customer portfolios FNSBNK412 Align banking products with the needs of small business customers FNSBNK414 Promote mobile banking services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBWHS332X Apply infection prevention and control procedures to own work activities * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in an ICT environment ICTPMG609 Plan and direct complex ICT projects ICTSUS601 Integrate sustainability in ICT planning and design projects Elective units ICTDBS501 Monitor and improve knowledge management system ICTDBS601 Build a data warehouse ICTDBS602 Develop a knowledge management strategy ICTICT604 Identify and implement business innovation ICTICT605 Implement a knowledge management strategy ICTNWK601 Design and implement a security system BSBINN601 Lead and manage organisational change BSBMGT608 Manage innovation and continuous improvement ICTNWK615 Design and configure desktop virtualisation ICTNWK608 Configure network devices for a secure network infrastructure ICTNWK609 Configure and manage intrusion prevention system on network sensors * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment of best practice holistic delivery

analyse and interpret threat data * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-AUMGCA001 Provide customer service FSK Core units FNSCUS403 Deliver aEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational