Unit Knowledge Guide-SITXCCS007 Enhance customer service exoperiences NWP We provide a comprehensive learner

We provide a comprehensive learner guide as a separate document

We provide all documents to you in Microsoft Office format

Formative assessments within the learner guide help VET trainers and teachers identify concepts that students are struggling to understand

Our unit class activities books support your learners to understand the underpinning knowledge of the training package

The unit knowledge guide contains information for students to read additional information related to their units of competency or course and as additional support to the learner guide

Unit Knowledge Guide-SITXCCS007 Enhance customer service exoperiences NWP We provide a comprehensive learnerOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner