Unit Knowledge Guide-SISXCCS005 Monitor and evaluate customer service Pre-order policies and procedures in the

policies and procedures in the construction industry CPCCVE1011A Undertake a basic construction project Electives CPCCCM1015A Carry out measurements and calculations CPCCCM1016 Identify requirements for safe tilt-up work CPCCCM2004A Handle construction materials * We can develop additional elective units that are not listed on request (Please contact us for further information)

weeds and diseases AHCDRG305 Install drainage systems AHCIRG338 Troubleshoot irrigation systems AHCMOM202 Operate tractors AHCNSY312 Prepare specialised plants If you require RPL Kits with comprehensive benchmarking

Core units AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIF0040 Employ fatigue risk management practices in an aviation workplace AVIG0003 Work effectively in the aviation industry AVIZ0003 Maintain basic situational awareness in an aviation workplace AVIZ0004 Maintain security awareness and vigilance in an aviation workplace TLID2003 Handle dangerous goods/hazardous substances TLIE0002 Process workplace documentation TLIF2018 Operate firefighting equipment TLIJ2001 Apply quality procedures TLIK2010 Use infotechnology devices in the workplace TLIO1002 Follow security procedures when working with passengers and personnel Electives AVID0005 Accept dangerous goods for air transport TLIB0003 Use and maintain minor mechanical equipment AVID0006 Prepare freight for flight AVID0007 Conduct aviation freight weighing operations TLID0014 Load and unload explosives/dangerous goods TLIF2012 Apply safe procedures when handling/transporting dangerous goods or explosives TLIB2001 Check and assess operational capabilities of equipment TLIE2007 Use communications systems If you require RPL Kits with comprehensive benchmarking

Units of competency ICTPRG430 Apply introductory object-oriented language skills ICTPRG440 Apply introductory programming skills in different languages ICTPRG549 Apply intermediate object-oriented language skills ICTPRG439 Use pre-existing components ICTPRG443 Apply intermediate programming skills in different languages * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCPRT001 Identify and respond to children and young people at risk HLTAHW038 Assess and promote physical and emotional wellbeing of children HLTAHW031 Provide information/strategies to enhance capacities of Aboriginal/Torres Strait Islander families HLTAHW039 Monitor early childhood growth and development * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-SISXCCS005 Monitor and evaluate customer service Pre-order policies and procedures in theOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner