Privacy Policy
Last updated: 5 October 2026
At BizEx, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how BizEx collects, uses, stores, protects and discloses personal information when you visit our website, contact us, use our software or services, request support, or otherwise interact with us.
This policy applies to the BizEx website at www.bizexsoftware.com and to personal information collected as part of our business activities.
1. Who We Are
BizEx provides business software, payroll, Point of Sale (POS), ERP, custom software development, IT solutions, implementation, training and support services to businesses in New Zealand and Australia.
For the purposes of this Privacy Policy, references to “BizEx”, “we”, “us” or “our” mean BizEx and the services we provide.
2. What Personal Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Business or organisation name
- Job title or role
- Email address
- Telephone number
- Business address
- Information you submit through website forms
- Enquiries, support requests and correspondence
- Information required to provide software, implementation, training or support services
- Billing and account information
- Information you provide when requesting a demonstration, quote or consultation
- Website usage information, such as pages visited, browser type, device information and general traffic information
We only collect personal information that is reasonably necessary for our business activities and services.
3. How We Collect Personal Information
We may collect personal information when you:
- Complete a form on our website
- Contact us by email, phone or through our website
- Request a quote, demonstration or consultation
- Purchase or use one of our products or services
- Request technical or customer support
- Attend training or implementation sessions
- Subscribe to communications from BizEx
- Provide feedback
- Interact with our website
In most cases, we collect personal information directly from you.
In some situations, information may be provided by your employer, another authorised person, a business partner or another source. Where required by applicable privacy law, we will take reasonable steps to make you aware that the information has been collected, why it was collected and how it may be used.
4. Why We Collect and Use Personal Information
We may use personal information to:
- Respond to enquiries
- Provide quotes and product information
- Deliver software, services and support
- Set up and manage customer relationships
- Implement, configure or integrate business systems
- Provide technical support and troubleshooting
- Deliver training
- Process billing and administration
- Communicate important service information
- Improve our products, website and services
- Understand how our website and services are used
- Send relevant product, service or business communications where permitted
- Maintain the security and reliability of our systems
- Meet legal, regulatory and contractual obligations
We will not use personal information for an unrelated purpose unless permitted by law or you have authorised us to do so.
5. Website Forms
When you submit a form through the BizEx website, we may collect the information you enter into that form.
This may include your name, email address, telephone number, organisation and information contained in your message.
We use this information to respond to your enquiry or provide the service you requested.
Please avoid submitting confidential, sensitive or unnecessary personal information through a website form unless it is required for your enquiry.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website operate correctly and to understand how visitors use the site.
Cookies may be used for purposes such as:
- Website functionality
- Security
- Remembering preferences
- Website traffic measurement
- Analytics
- Improving website performance and user experience
Your browser may allow you to block or delete cookies. However, disabling some cookies may affect how parts of our website operate.
We may use third-party analytics, hosting, security or website service providers. These providers may process technical information such as IP addresses, browser information, device information and website activity as part of providing their services.
7. Marketing Communications
Where permitted by law, we may use your contact information to send you information about BizEx products, services, events, updates or other information that may be relevant to your business.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
We may still send you operational or service-related communications where necessary.
8. How We Share Personal Information
We do not sell personal information.
We may disclose personal information where reasonably necessary to:
- Provide products or services you have requested
- Work with authorised technology, hosting, software or service providers
- Complete integrations or implementations requested by a customer
- Process business administration or payments
- Protect our systems, customers or business
- Meet legal or regulatory requirements
- Respond to a lawful request from a government agency, court or regulatory authority
- Protect the rights, property or safety of BizEx, our customers or others
Where third-party providers process information on our behalf, we take reasonable steps appropriate to the circumstances to ensure that personal information is handled securely.
9. Overseas Services and Data
Some of the technology and service providers used by BizEx may operate or store information outside New Zealand.
Where personal information is disclosed to an overseas organisation, we will handle that disclosure in accordance with applicable privacy requirements.
Where required, we will take reasonable steps to ensure that appropriate safeguards are in place for personal information transferred or disclosed overseas.
10. How We Protect Personal Information
We take reasonable steps to protect personal information from:
- Loss
- Misuse
- Unauthorised access
- Unauthorised disclosure
- Alteration
- Destruction
Our security measures may include appropriate technical, administrative and organisational safeguards.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
If we become aware of a privacy breach, we will assess and respond to the breach in accordance with applicable privacy laws.
11. How Long We Keep Personal Information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, or where we are required to retain it for legal, contractual, accounting or legitimate business purposes.
When information is no longer required, we may securely delete, destroy or anonymise it where appropriate.
12. Accessing Your Personal Information
You may ask us whether we hold personal information about you and request access to that information.
To make a request, please contact BizEx using the contact details below.
We may need to verify your identity before providing personal information.
In some circumstances, privacy law may allow or require us to withhold certain information. If this applies, we will respond in accordance with the applicable legal requirements.
13. Correcting Your Personal Information
If you believe personal information we hold about you is incorrect, incomplete, out of date or misleading, you may ask us to correct it.
We will consider your request and take reasonable steps where appropriate.
You can also contact us if your contact details or other information change.
14. Third-Party Websites and Services
The BizEx website may contain links to websites or services operated by other organisations.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any external website or service before providing personal information to that organisation.
15. Business Software and Customer Data
Some BizEx services involve implementing, integrating, supporting or maintaining software used by our business customers.
Where BizEx accesses personal information held within a customer’s system as part of providing those services, we will handle that information only as reasonably necessary to provide the agreed service and in accordance with applicable obligations.
The customer may remain responsible for determining why personal information within its business systems is collected and how that information is used.
If your enquiry relates to information held by one of our customers rather than directly by BizEx, we may need to refer you to that organisation.
16. New Zealand Privacy Requirements
BizEx handles personal information in accordance with applicable New Zealand privacy requirements, including the Privacy Act 2020.
These requirements include principles relating to the collection, storage, security, access, correction, use and disclosure of personal information.
Individuals may have rights to access and request correction of personal information held about them.
For more information about privacy rights in New Zealand, visit the Office of the Privacy Commissioner.
17. Australian Privacy
BizEx also provides services to businesses in Australia.
Where Australian privacy legislation, including the Privacy Act 1988 (Cth) and Australian Privacy Principles, applies to our activities, we will handle personal information in accordance with the applicable requirements.
For further information about Australian privacy requirements, visit the Office of the Australian Information Commissioner.
18. Privacy Complaints
If you have a concern about how BizEx has collected, used, stored or disclosed your personal information, please contact us first.
Please provide enough information for us to understand and investigate your concern.
We will review privacy complaints and respond within a reasonable period.
If you are in New Zealand and are not satisfied with our response, you may also contact the Office of the Privacy Commissioner.
If Australian privacy law applies to your matter, you may also have the right to contact the Office of the Australian Information Commissioner.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices or legal requirements.
The latest version will be published on this page and the Last updated date will be changed accordingly.
We encourage you to review this page periodically.
20. Contact Us
If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or want to make a privacy complaint, please contact BizEx.
BizEx
Website: www.bizexsoftware.com
You can also contact us through our Contact Us page.